Returns and Refunds Policy

At Erik Voyager, we are committed to providing high-quality outdoor and travel gear and ensuring your complete satisfaction with every purchase. If for any reason you are not satisfied with your order, we offer a clear and fair process for returns and refunds. Please read this policy carefully to understand your rights and responsibilities.

Eligibility for Returns

  • You may request a return of your item(s) within 7 calendar days from the date of delivery.

  • To be eligible, items must be unused, unwashed, undamaged, and in their original packaging with all tags, manuals, and accessories included.

  • Items that do not meet these conditions may not be accepted for a return.

How to Initiate a Return

  1. Contact us at [email protected] with your order number, item details, and reason for return.

  2. Our customer support team will provide instructions on how to return your item.

  3. Carefully pack the item to prevent damage during shipping.

Refund Process

  • Once we receive your returned item, our team will inspect it to ensure it meets the return conditions.

  • If the return is approved, we will process your refund within 5–7 business days.

  • Since our payment method is Cash on Delivery, refunds will be issued as store credit, or another mutually agreed-upon method communicated by our support team.

  • You will receive a notification once the refund has been processed.

Non-Returnable Items

  • Any item that has been used, damaged, or altered will not be eligible for a return.

  • Items missing their original packaging or tags are also ineligible.

Exchanges

  • We do not offer direct exchanges at this time.

  • If you wish to replace an item, please return the original item as per our return process and place a new order for the desired product.

Shipping for Returns

  • Customers are responsible for the safe return of items to our designated address.

  • We recommend using a trackable shipping service to ensure your return reaches us safely.

Contact Information

If you have any questions about returns, refunds, or the status of your order, please reach out to us at:
Email: [email protected]